Parking (M) Sdn Bhd (MPM) was incorporated in March 1991 and commenced
operations in May of the same year. Metro Parking has since grown to
become the premier parking operator with over 111 parking facilities
from hotels, hospitals, shopping complexes, office buildings to
the years, Metro Parking has gone through a number of growth phases.
These have each been followed by short period of consolidation. The
first phase consisted of our own establishment & expansion in
Malaysia. Apart from its Kuala Lumpur Head Office, Metro Parking now
has full operating branches in Malacca, Penang, Johor Bahru, Miri,
Labuan and Kuantan.
expand and develop Metro Parking’s business and relationships by
focusing on a value-added strategy that exceeds customers’ expectations
and creates competitive advantage.
Metro Parking Malaysia is supported by experienced managers and
well-trained personnel to ensure the highest standard of service
quality to our clients.
Human Resource Department
by the Human Resource Manager, he is responsible for the overall
personnel management in the company and ensures that the manpower
requirement in all car parks is consistently adequate to maintain
smooth operation of the car parks. In view of the very challenging
demands in the service industry, the Human Resource Department is also
responsible for training and staff development with emphasis on
customer service and technical aspects in car park operations. This is
continually reviewed to ensure that our personnel are not only
competent in carrying out the tasks expected of them but are also able
to provide quality customer service under all circumstances.
is the marketing arm of the company whose main objective is to expand
the company's car park services in Malaysia. Headed by
the General Manager , this department is also
responsible to coordinate all development works in the group and find
new strategies, methods and ideas for the overall improvement of the
efforts to secure car park contracts, this department also provides
consultancy services on car park management to property owners.
'nerve centre' of the company, headed by the Operations Manager, this
department controls the day-to-day business activity of the company.
Responsible for the management of 111 car parks in Malaysia, this
department ensures that daily car park operations runs smoothly and car
park collections are properly accounted for and deposited in the bank.
This department also ensures that the operations staffs are well
groomed and exudes a friendly disposition to reflect the quality
services that customers can expect from our car parks staff. This is
also in line with our quality standard of MS ISO 9001:2000 .
by the Finance Manager, he is responsible for managing the company's
fund and maintains a prudent cash flow management system. In addition
to this, the department is also responsible for arranging the necessary
financing required for new car parks and ensure that rental payments
for car parks are promptly paid.
Internal Audit Department
Internal Audit Department role is to ensure that standard procedures in
car park operations and the handling of daily collections are closely
adhered to. The Internal Audit manager and his team, conducts
periodical and random checks in all car park further ensuring our
service standard are maintained with greater emphasis on revenue
department provides support services such as
general administrative matters and purchasing lead by Administration Manager.
IT unit was formed to meet the challenges in the technological
advancement in car park facilities. The IT unit's role is to provide
and improve our car park services with the use of the latest computer
technology. Some examples of advancement in car park technology
currently used in the company are the use of proximity cards (smart
cards) similar to the touch 'n go system and long range proximity which
is the use of radio frequency transponders for access to car parks.